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Topic: Call Center Job Skills: 5 You Need to Have
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AuthorTopic:   Call Center Job Skills: 5 You Need to Have
Anonymous Poster

From Internet Network:

posted: 8/31/2022 at 1:41:18 PM ET
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While not all call center jobs are the same, you need to have these talents no matter where you work.

Do you have good comprehension skills? Do you prefer to pick up the phone and talk to someone instead of scrolling through chats? Did Verizon's offer of unlimited phone calls appeal to you on a mental level?

Perfect companies need energetic, extroverted people like you to staff their call centers. Talk to customers about their problems, answer their questions, and make good money doing it.

Now let us answer some of your questions!

What is a call center?

Almost every major company has a call center, whether it's local or around the world. Most companies use call centers to provide phone (and sometimes chat or email) support for the products or services they sell. And they need people like you to man the phones to help customers.

What's the difference between call center jobs and telemarketing jobs?

Call center jobs are sometimes referred to as telemarketing jobs. In reality, telemarketers are a subset of call center agents who specialize in making sales. Depending on your skills and interests, you may or may not be drawn to telemarketing.

How many years of experience do I need to become a call center agent?

Don't worry - you don't need years of experience to land a flexible call center position. Many call center agents have a high school diploma, and usually no higher education is required. Even with minimal work experience and no college degree, you could be the perfect call center agent!

This profession is all about other skills that don't necessarily require a college degree. The five most important call center skills you'll need are detailed below. So instead of endlessly searching for "jobs with no experience near me" - boring - look for call centre jobs in Durban no experience.

What skills do I need to be successful in a call center job?

So what makes a good call center agent? In this job, it's all about people skills, baby. Then, add some solid computer skills and you're on the right track.

To be a successful call center agent, you need these five skills to deliver great customer service. And when you're putting together your call center skills resume, be sure to highlight the following talents if you have them!

Outgoing and energetic personality

Call centers are no place for shrinking violets! These companies need friendly, outgoing and positive people in their call centers. If you don't like dealing with people or helping others, this job probably isn't for you.

The right attitude can make the difference between a bad customer service call and a call that makes the customer smile. That's hard to do when people aren't really your thing.

In this job, you can use your communication skills and brighten someone's day. Your sunny disposition can have a direct positive impact on your employer's customer satisfaction. And you'll make a real difference to the callers you help, just by being enthusiastic and friendly!

Be a good listener

Being talkative is definitely a plus here! But even if you talk a lot in the call center, you also need to be able to listen. This means you need to be a good conversationalist and practice active listening.

Good customer service representatives don't interrupt their customers. Instead, they engage with people and try to understand what the customer needs. They ask questions and are genuinely curious. They want to be helpful.


Are you able to surf Netflix, eat spaghetti and text your friends at the same time (outside of work hours, of course)? Great. In the call center, you can juggle multiple tasks without breaking a sweat.

Problem Solving

Okay, if one train is going west at 85 MPH and another is going east at 72 MPH - just kidding!

You don't have to be a math whiz to work in a call center, but you do have to have a sense of problem solving. Quick thinking and solving complex customer problems within minutes are the name of the game here. In most cases, the answers will be common sense and follow company guidelines or scripts, but finding the right solution will take some thinking.

Computer skills

You know your way around your smartphone, but you'll also need to know basic computer programs to work in a call center. You'll have a computer in front of you every day, so it's important that you know how to use it.

Become familiar with computer programs such as Windows, Excel, and the Microsoft Office Suite in general. You should also have basic typing skills. Typing faster can save you time when entering client information and notes into the system.

What's the Bottom Line

Call centre jobs durban give you the opportunity to be social and help people. It's a great way to enjoy more flexibility in a dynamic job while boosting your bank account.

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